It is easy to get hold of these delicious plants from us...
Mail OrderThis is our preferred method of selling our hostas. We have chosen not to sell directly through this website for now but if you would like to call us on 01449 711576, or email us, with your order we can let you know quickly if the plants you want are available and how much postage and packing will cost.
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- Email
is the best method for placing your order with us, especially during
the season when we are often on the road at the various UK horticultural
shows.
We aim to respond to your email within two weeks but if you have not received your order within a month please contact us to confirm when to expect delivery.
- Please include your full UK address details with
your order. If you would rather we contact you for this information
then let us have a daytime and/or evening contact telephone number
to enable us to get back to you as quickly as possible.
- We accept payment by all major credit cards, except
American Expres.
If you wish to pay this way then please contact us directly (01449 711576) with your details. - All plants are offered subject to availability
- some varieties are in very short supply. If you phone or email
your order we can confirm the availability of the plants and quote
the cost there and then. If you send us an order and pay by cheque
then please make it open, ie: a signed cheque with the words 'Not
to exceed £ amount', written on it. That way we can deduct the cost
of any plants we are unable to supply.
- We dispatch weekly, unless we are away at shows,
and we can make special arrangements to suit you providing you give
us sufficient notice. See our dispatch
dates below
- We will post your order once we have received your
payment details so please make every effort to be accurate with
your order as we cannot accept returns unless there is an issue
with the quality of the plant on receipt. If this is the case then
please refer to our returns/complaints
policy.
- This does not affect your right to cancel an order
placed with us. You have up to seven working days following the
day of receipt of your order in which to cancel. However, as hostas
are perishable goods we respectfully request that you take very
good care of the plants and let us know as soon as possible that
you wish to cancel. We can then arrange for the return of the goods
and credit money paid.
Important note: visit our Customer information page for details about how we handle your information, etc.
Our
dispatch dates
In general we send on a Thursday to ensure you get your plants in the
Friday or Saturday post. However, we are happy to arrange delivery to
suit you so please ask if you have any specific requirements. Please
remember to leave a message if we are away when you call - we don't
have anyone manning the phone when we are at shows.
Gift
Vouchers
Out of season, or when you cannot decide what to buy as a present, why
not take advantage of our Gift Voucher service - find
out more here.
Our
pricing policy
Prices are updated at the start of each selling
season and our prices depend upon the availability of current stock
and the inclusion of new varieties. Our collection is ever expanding
and new varieties are coming on-stream throughout the season as we are
able to split successful parent stock.
As a general rule of thumb, prices range from £5.00 for the most common, easy to grow varieties up to ~£20.00 for new introductions and varieties that prove more temperamental to grow into a plant we are happy will survive.
We produce a catalogue of available varieties each spring, which includes prices. We guarantee that the prices listed in our catalogue will not increase over the season covered by that catalogue but they might fluctuate between seasons. Generally prices drop as the most common reason for a high price is the availability of the new varieties. However, some varieties will maintain a high price if they prove a bit more of a challenge to grow or remain in short supply.
The prices quoted in our seasonal catalogues are not subject to any additional costs, other than post and packing for mail orders - see below.
Post
and Packing
When supplying by mail order we pack plants
bare rooted to keep postage costs reasonable - hostas are one of the
few plants that will happily survive bare rooted for a few weeks.
Please let us know if you have any specific delivery notes to attach
to the parcel if you may not be at home to receive it. It has been known
for customers to disappear on holiday for a couple of weeks and return
to find very sad looking plants on their doorstep.
We use Royal Mail first class post where possible to ensure minimum delay in getting your plants to you. The service gives us the flexibility with posting dates we need to help you get your plants when you want them, rather than sending out periodically to suit a carrier service.
Please note the changes to our P&P rates since 1st April 2013. We are now charging P&P to reflect the value of the order placed:
- Orders up to £50: £6.00
- Orders over £50 but under £100: £10.00
- Orders over £100 delivered FREE
Once you have received your plants, pot them or plant them as you would normally.
Returns/complaints
policy
If, for any reason, you are not satisfied with your
order or have a complaint, then please let us know as soon as you can
so that we have the chance to rectify things.
We suggest that if you are not happy with your plants on receipt that
you take photos of them, preferably using a digital camera. You can
then email us with the details, including the images, and this will
help us identify the problem and resolve it much more efficiently. We
will make every effort to answer any reasonable complaints you might
have, after all, we desire your custom and want you to have a good experience
buying from us.
Your label is your proof of purchase if you buy from us at the
nursery or a plant sale/show. Mail order customers will also have an
invoice to refer to. There are a lot of hosta sellers out there, so
we need to be sure you did actually buy from us before we are willing
to replace or refund a plant purchase.
Customers
from the United States
We would need to increase the price of our plants
to cover the costs of posting parcels to the US and to cover the cost
of obtaining the necessary certification (even for a single plant).
Therefore, we would like to recommend that our American customers buy
their hostas from the following American nurseries:
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Jack E Hirsch |
Peter Ruh |
Why not share your enthusiasm for hostas with others of a like mind by joining the British Hosta and Hemerocallis Society, contact:
Membership Secretary: Barbara Alsop by email