|
Mail Order
This is our chosen method of
selling our hostas. We
have chosen not to sell directly through this website but if you would
like to email
us with your order we can let you know fairly quickly if the plants
you want are available.
Placing
an order
Our
dispatch season normally runs from April to the end of October.
- Email
is the best method for placing your order with us, especially during
the season when we are often on the road at the various UK horticultural
shows.
- Please include your full UK address
details with your order. If you would rather we contact you for this
information then let us have a daytime and evening contact telephone
number to enable us to get back to you as quickly as possible.
- All plants are offered subject to
availability - some varieties are in very short supply. Therefore,
it helps if payment is made by open cheque, ie: a signed cheque with
the words 'Not to exceed £ amount', written on it. That way we can
deduct the cost of any plants we are unable to supply.
- We are now able to accept payment
by Mastercard or Visa (from April to September annually). If you wish
to pay this way then please contact us directly (01449 711576) with
your details.
- We aim to respond to your email within
two weeks but if you have not received your order within a month please
contact us to confirm when to expect delivery.
- Please allow 21 days for delivery
and notify us of any dates when you will be unable to take receipt
of the consignment.
- We will post your order once we have
received your payment details so please make every effort to be accurate
with your order as we cannot accept returns unless there is an issue
with the quality of the plant on receipt. If this is the case then
please refer to our returns/complaints policy.
- This does not affect your right to
cancel an order placed with us. You have up to seven working days
following the day of receipt of your order in which to cancel. However,
as hostas are perishable goods we respectfully request that you take
very good care of the plants and let us know as soon as possible that
you wish to cancel. We can then arrange for the return of the goods
and credit money paid.
Important note: visit our Customer
information page for details about how we handle your information,
etc.
Our
pricing policy
Prices are updated at the start of each
selling season and our prices depend upon the availability of current
stock and the inclusion of new varieties. Our collection is ever expanding
and new varieties are coming on-stream throughout the season as we are
able to split successful parent stock.
As a general rule of thumb, prices range
from £4.00 for the most common, easy to grow varieties up to ~£30.00
for new introductions and varieties that prove more temperamental to grow
into a plant we are happy will survive.
We produce a catalogue of available varieties
each spring, which includes prices. We guarantee that the prices listed
in our catalogue will not increase over the season covered by that catalogue
but they might fluctuate between seasons. Generally prices drop as the
most common reason for a high price is the availability of the new varieties.
However, some varieties will maintain a high price if they prove a bit
more of a challenge to grow or remain in short suppy.
The prices quoted in our seasonal catalogues
are not subject to any additional costs other than post and packing for
orders fulfilled by post.
Post
and Packing
When supplying by mail order we pack plants bare rooted to
keep postage costs reasonable - hostas are one of the few plants that
will happily survive bare rooted for a few weeks.
We use first class post where possible to ensure minimum delay in getting
your plants to you - please use the following scale of charges as an indicator
rather than a strict tariff.
- 1-3 plants £3.50
- 4-9 plants £5.50
- 10 plants, or more, are delivered free
Once
you have received your plants, pot them or plant them as you would normally.
Returns/complaints
policy
If, for any reason, you are not satisfied
with your order or have a complaint, then please let us know as soon as
you can so that we have the chance to rectify things.
Please do remember that you have placed
an order and make every effort to be available to receive it - it has
been known for customers to disappear on holiday for a couple of weeks
and return to find dead plants on the doorstep.
Obviously plants will not survive being
in transit for a prolonged period and so returning any unsatisfactory
plants will not help us to identify what the problem may be. We suggest
that if you are not happy with your plants on receipt that you take photos
of them, preferably using a digital camera. You can then email us with
the details of the problem including the images and this will help us
identify the problem and resolve it much more efficiently.
We will make every effort to answer any
reasonable complaints you might have, after all, we desire your custom
and want you to have a good experience buying from us.
Customers
from the United States
We would need to increase the price of
our plants to cover the costs of posting parcels to the US and to cover
the cost of obtaining the necessary certification (even for a single plant).
Therefore, we would like to recommend that our American customers buy
their hostas from the following American nurseries:
|
Jack
E Hirsch
Naylor Creek Nursery
2610 W.Valley Road
Chimacum
WA 98325
360-732-4983
naylorck@olypen.com
|
Peter Ruh
Homestead Division
9448 Mayfield Road
Chesterland
OH 44026-2712
216-729-9838
|
British
Hosta and Hemerocallis Society
Why not share your enthusiasm for hostas with others of a like
mind by joining the British
Hosta and Hemerocallis Society, contact:
Membership Secretary: Barbara Alsop by
email
|