Established 1976
Mail Order
This is our chosen method of
selling our hostas. We
have chosen not to sell directly through this website but if you would
like to email
us with your order we can let you know fairly quickly if the plants
you want are available.
Our dispatch season normally runs from April to the end of October.
- Email is the best method for placing your order with us, especially during the season when we are often on the road at the various UK horticultural shows.
- Please include your full UK address details with your order. If you would rather we contact you for this information then let us have a daytime and evening contact telephone number to enable us to get back to you as quickly as possible.
- All plants are offered subject to availability - some varieties are in very short supply. Therefore, it helps if payment is made by open cheque, ie: a signed cheque with the words 'Not to exceed £ amount', written on it. That way we can deduct the cost of any plants we are unable to supply.
- We are now able to accept payment by Mastercard or Visa (from April to September annually). If you wish to pay this way then please contact us directly (01449 711576) with your details.
- We aim to respond to your email within two weeks but if you have not received your order within a month please contact us to confirm when to expect delivery.
- Please allow 21 days for delivery and notify us of any dates when you will be unable to take receipt of the consignment.
- We will post your order once we have received your payment details so please make every effort to be accurate with your order as we cannot accept returns unless there is an issue with the quality of the plant on receipt. If this is the case then please refer to our returns/complaints policy.
- This does not affect your right to
cancel an order placed with us. You have up to seven working days
following the day of receipt of your order in which to cancel. However,
as hostas are perishable goods we respectfully request that you take
very good care of the plants and let us know as soon as possible that
you wish to cancel. We can then arrange for the return of the goods
and credit money paid.
Important note: visit our Customer information page for details about how we handle your information, etc.
Prices are updated at the start of each selling season and our prices depend upon the availability of current stock and the inclusion of new varieties. Our collection is ever expanding and new varieties are coming on-stream throughout the season as we are able to split successful parent stock.
As a general rule of thumb, prices range from £4.00 for the most common, easy to grow varieties up to ~£30.00 for new introductions and varieties that prove more temperamental to grow into a plant we are happy will survive.
We produce a catalogue of available varieties each spring, which includes prices. We guarantee that the prices listed in our catalogue will not increase over the season covered by that catalogue but they might fluctuate between seasons. Generally prices drop as the most common reason for a high price is the availability of the new varieties. However, some varieties will maintain a high price if they prove a bit more of a challenge to grow or remain in short suppy.
The prices quoted in our seasonal catalogues are not subject to any additional costs other than post and packing for orders fulfilled by post.
Post
and Packing
When supplying by mail order we pack plants bare rooted to
keep postage costs reasonable - hostas are one of the few plants that
will happily survive bare rooted for a few weeks.
We use first class post where possible to ensure minimum delay in getting
your plants to you - please use the following scale of charges as an indicator
rather than a strict tariff.
- 1-3 plants £3.50
- 4-9 plants £5.50
- 10 plants, or more, are delivered free
Once you have received your plants, pot them or plant them as you would normally.
If, for any reason, you are not satisfied with your order or have a complaint, then please let us know as soon as you can so that we have the chance to rectify things.
Please do remember that you have placed an order and make every effort to be available to receive it - it has been known for customers to disappear on holiday for a couple of weeks and return to find dead plants on the doorstep.
Obviously plants will not survive being in transit for a prolonged period and so returning any unsatisfactory plants will not help us to identify what the problem may be. We suggest that if you are not happy with your plants on receipt that you take photos of them, preferably using a digital camera. You can then email us with the details of the problem including the images and this will help us identify the problem and resolve it much more efficiently.
We will make every effort to answer any reasonable complaints you might have, after all, we desire your custom and want you to have a good experience buying from us.
Customers
from the United States
We would need to increase the price of
our plants to cover the costs of posting parcels to the US and to cover
the cost of obtaining the necessary certification (even for a single plant).
Therefore, we would like to recommend that our American customers buy
their hostas from the following American nurseries:
|
Jack
E Hirsch |
Peter Ruh |
British
Hosta and Hemerocallis Society
Why not share your enthusiasm for hostas with others of a like
mind by joining the British
Hosta and Hemerocallis Society, contact:
Membership Secretary: Barbara Alsop by email